We strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes circumstances may arise where a refund is necessary. Please review our refund policy below:
1. Incorrect Item or Size:
If you receive the wrong item or size, please notify us within two days of receiving the product. We will promptly address the issue and arrange for the correct item or size to be sent to you.
2. Damaged Item:
In the unfortunate event that your item arrives damaged, please inform us within two days of receiving the product. We will assess the damage and provide a suitable resolution, which may include a replacement or refund.
3. Refund Timeline:
Refunds are allowed within one week of the order's original delivery date. Beyond this timeframe, we may not be able to process your refund request.
4. Product Dissatisfaction:
If you are not satisfied with the product and wish to return it for a refund, please ensure that it is shipped back to us within five days of receiving it. The product must be in the same condition as when it was shipped to you.
5. Refund Procedure:
- To initiate a refund, please contact our customer service team with your order details and reason for the refund request.
- Once your refund request is approved, we will provide you with instructions on how to return the item.
- Upon receiving the returned item and verifying its condition, we will issue a refund to the original payment method used for the purchase.
6. Exclusions:
- Please note that shipping fees on returned items are non-refundable.
- Refunds will only be processed for items listed on the original invoice.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please feel free to contact us. Our dedicated customer service team is here to assist you every step of the way.